Assistant mHawala Customer Service Jobs– Etisalat Afghanistan is 100 percent possessed auxiliary of Etisalat UAE. Etisalat is quite possibly of the biggest media transmission organizations on the planet and the main administrator in the Center East and Africa, settled in the UAE.
Etisalat Afghanistan is focused on fostering the Afghan public work force as an authoritative need. It’s an equivalent open doors business and will guarantee improvement of Afghan nationals by limit building and utilizing preparing offices.
Assistant mHawala Customer Service Jobs Detail:
| Job Location: | Kabul |
|---|---|
| Nationality: | National |
| Category: | Customer Service |
| Employment Type: | Full Time |
| Salary: | |
| Vacancy Number: | E-0157 |
| No. Of Jobs: | 1 |
| City: | Kabul |
|---|---|
| Organization: | Etisalat Afghanistan |
| Years of Experience: | 1 Year |
| Contract Duration: | 1 Year – Extendable |
| Gender: | Male/Female |
| Education: | High School graduate |
| Close date: | 2023-08-02 |
Job Description:
The mHawala Client care Partner is liable for giving incredible client care and help to clients of the Portable Cash administration. This job includes dealing with client requests, settling grievances, and guaranteeing a positive client experience.
Key Liabilities:
- Give brief and expert reactions to client requests and issues connected with mHawala administrations through different correspondence channels, including telephone, email, and live talk.
- Help clients in exploring the mHawala stage, including enlistment, account the executives, exchange requests, and question goal.
- Resolve client objections and issues successfully and effectively, raising to the proper groups when essential, and guaranteeing convenient goal.
- Instruct clients about the elements and advantages of mHawala administrations, advancing utilization and tending to any worries or questions they might have. Assistant mHawala Customer Service Jobs
- Keep up with precise and exceptional client records, archiving communications, issues, and goals in the client assistance framework.
- Work together with cross-practical groups, including activities, innovation, and misrepresentation counteraction, to address client concerns and further develop administration quality.
- Keep awake to-date with mHawala items, administrations, approaches, and methodology, guaranteeing precise and reliable data is given to clients.
- Distinguish chances to further develop client care processes and add to the advancement of client care preparing materials and rules.
Job Requirements:
- Secondary school confirmation or same; extra schooling or it is an or more to prepare in client care. Assistant mHawala Customer Service Jobs
- Demonstrated insight in a client support job, ideally in the versatile cash or monetary administrations industry.
- Great correspondence and relational abilities, with the capacity to really cooperate with clients of assorted foundations and resolve issues with compassion and incredible skill.
- Solid critical thinking abilities, with the capacity to break down and resolve client requests and grumblings as soon a possible.
- Information on versatile cash stages and administrations is liked, with the capacity to explore and investigate normal client issues.
- Capability in utilizing client support programming and apparatuses, like CRM frameworks and live visit stages.
- Capacity to perform multiple tasks and oversee time really, while keeping up with tender loving care and exactness in client communications and documentation.
- Solid cooperation and coordinated effort abilities, with the capacity to work successfully with cross-useful groups to accomplish consumer loyalty objectives.
Submission Guideline:
- To apply for this opening, if it’s not too much trouble, utilize the accompanying connection; https://careers.etisalat.af/
- For additional data if it’s not too much trouble, get in touch with us at +93 (0) 788887363.
