Call Centre Officer Jobs in Kabul– Afghan Remote is Afghanistan’s most memorable remote correspondences organization. At the point when it started activities in 2002, we established Afghanistan’s portable correspondences industry
by being the primary undertaking to offer mobile phone administration to Afghan customers and organizations. For well north of 10 years, Afghan Remote has driven the quick development of our country’s correspondences market,
Call Centre Officer Jobs in Kabul through its imaginative turn of events and arrangement of worldwide class Superior quality (HD) Voice Interchanges, Web, Information, and Versatile Installments Administrations.
In excess of 6,000 individuals work for Afghan Remote, and our Organization is straightforwardly liable for the production of 100,000 positions all through Afghanistan
Call Centre Officer Jobs in Kabul Detail:
| Job Location: | Kabul |
|---|---|
| Nationality: | Afghan |
| Category: | Communication |
| Employment Type: | Full Time |
| Salary: | As per company scale |
| Vacancy Number: | IHA-038 |
| No. Of Jobs: | 1 |
| City: | Kabul |
|---|---|
| Organization: | Interhealth Asia consultancy Services |
| Years of Experience: | 1 year related experience. |
| Contract Duration: | permeant (three months probationary period) |
| Gender: | Male |
| Education: | Diploma in related Filed (MD, Nurse, Lab technician) |
| Close date: | 2023-08-10 |
Job Description:
The Administrator will play out the accompanying obligations with straightforwardness and respectability, and in adherence to the compassionate principles for data the board as given
Call Centre Officer Jobs in Kabul by the Dynamic Learning Organization for Responsibility and Execution (ALNAP), the Between Office Standing Council (IASC) and the Circle Handbook:
⦁ Everyday call taking care of (inbound and outbound);
⦁ Guaranteeing quality and exact information section – composing clear and compact guest notes in English, guaranteeing a quick call taking care of
⦁ Guarantee that all calls are treated with the level of sympathy, regard, respect, and understanding similar with the responsiveness of the call and the weakness of the guest;
⦁ Managing troubling calls expertly;
⦁ Catch and transfer of precise and opportune data to guests in an expert way;
⦁ Liaise with bosses and different administrators to give important data to guests when required;
⦁ Go to briefings, gatherings, preparing, quality confirmation execution improvement meetings called by managers.
⦁ Keep up with and advance center abilities (undivided attention, stress the executives, and so on) as coordinated by the administration;
⦁ Banner data holes to managers;
⦁ Guarantee enquiries that fall past the extent of created scripts, consumption structures, and direction notes are alluded to the manager for additional activity;
⦁ Perform remote call checking (RCM) when required
⦁ Perform obligations in accordance with key execution pointers (KPI), Standard Working Methodology (SOP) and Office rules and guidelines; and
Job Requirements:
- Secondary school recognition, need to Unhitched male.
- Information on client support practices and standards.
- Unrivaled tuning in, verbal, and composed relational abilities.
- Capacity to suitably deal with distressing circumstances.
- The lucidity in Conveying. Keeping discussions clear and useful aides in both settling clients’ issues as well as establishing a decent connection.
- Specialized Capability and Understanding in/of Items/Administrations.
- Critical thinking and Adaptability.
- Listening Limit.
- Considerate, patient, and expert.
- 1 year of involvement with a call place climate.
- Acquainted with versatile capabilities.
- Fundamental IT information.
- Capacity to talk – read and compose Dari, Pashto, and English.
- Magnificent information section and composing abilities.
Submission Guideline:
The intrigued applicants ought to fill and present the APPLICATION Structure with complete and address data. To approach the APPLICATION Structure, if it’s not too much trouble, reorder the connection into your Internet Browser.
